Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (Netherlands) | 1–3 business days |
| Standard Shipping (EU) | 3–7 business days |
| International Shipping | 7–14 business days |
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Digital Products For digital downloads (art prints, online courses), no shipping is required. You will receive an email with download instructions or access details immediately after purchase.
Customs, Duties and Taxes Anli Liu Art is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Anli Liu Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Information For any questions related to your order, please contact us at anliliu.art@gmail.com.